Service Sales Specialist
Evac has been a pioneer in sustainable technologies and solutions for decades. Today we are the world’s leading provider of integrated Evac® water, waste and wastewater technologies, Cathelco® corrosion protection and marine growth prevention and HEM® freshwater systems.
Our technologies address the increasing need for innovative solutions driven by the megatrends of climate change, circularity, and increasingly scarce freshwater resources. We contribute to a better environment and cleaner seas by helping our customers eliminate waste, conserve water, mitigate emissions, and lengthen the lifecycle of their vessels or buildings. Together with our 500 colleagues in 14 countries, we strive for a future with no waste.
We are looking for a proactive and customer focused Service Sales Specialist to join our Service Sales team. In this role, you will support service sales activities, build strong customer relationships, and contribute to the continued growth of our Cruise segment services.
If you enjoy turning service needs into business opportunities and thrive in a technical, customer-oriented environment, this could be the challenge you’re looking for.
About the role
As a Service Sales Specialist, you will be responsible for managing service inquiries, preparing quotations, supporting sales cases, and engaging directly with customers. You will collaborate closely with our Onboard Service, Agreement Management, Product Management, and R&D teams to drive proactive sales initiatives and deliver excellent customer experiences
This role is ideal for someone who is hands on, solution oriented, and eager to contribute to a dynamic international environment.
Key Responsibilities:
Sales & Customer Interaction
Handle service sales inquiries and create quotations for customers.
Support M&O Sales in preventive maintenance and onboard service cases.
Participate in onboard courtesy visits to identify new sales opportunities and strengthen customer relationships.
Process & Pipeline Management
Coordinate and ensure correct order processing according to service procedures.
Create and manage CRM opportunities based on annual maintenance recommendations.
Provide accurate and timely quotes for recommended services.
Ensure high customer satisfaction through coordinated and well executed service sales work
Cross Functional Collaboration
Work closely with internal teams: Customer Service, Sales, Purchasing, Product Management, Project Management, and Onboard Service.
Support R&D and Project Management in customer workshops.
Contribute to the development of improved working practices, sales tools, and performance statistics.
Proactively identify fleet level sales opportunities together with Product Management
What We’re Looking For
Engineering degree or related field
Several years of experience in service sales and/or direct interaction with Evac's end customers about our products and technologies.
Strong technical understanding and the ability to explain complex solutions of the Evac portfolio
Experience in and ability to create service offers and service value propositions.
Excellent communication skills and a customer oriented mindset.
Structured, solution driven, and pragmatic approach to work.
Strong organizational and analytical skills.
Ability to work well with cross functional teams and build strong internal/external networks.
Skilled in MS Office, Jira, Salesforce, SharePoint, QlikView, Arte Arc and ERP systems.
Fluency in English.
Why Join Us?
If you are looking for your next internal career move and want to develop a broader business perspective while making a direct impact on customer success and service excellence, this is a fantastic opportunity to take the next step in your career.
- Department
- Services • 1435 Evac Business Line
- Role
- Spare Part Product Management • 1802 Evac Business Line
- Location
- Hollywood (FL), United States
